Frequently Asked Questions
1. How do you ship the product?
We ship all USA orders via USPS first class mail with delivery confirmation. International orders are shipped via FedEx with tracking or a local international carrier with tracking. All packages are discreetly shipped with no indication of what product is inside.
2. I have a medical issue. Is this product safe?
For all medical questions, please consult your physician.
3. How long does it take to receive our products?
USA orders are shipped USPS and take 7 to 10 business days. International Orders are shipped via FedEx and take 10 to 21 business days depending on customs clearance.
4. How can I order this product?
You can order our products with the 4 major Credit Cards (Visa, Master Card, American Express and Discover Card). You can also pay with PayPal or Google Checkout.
5. What is your Money Back guarantee?
We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused and unopened item purchased from us for any reason within Ninety (90) days of your purchase for a refund of the purchase price (less s/h and up to a $10.00 restocking fee per item)
6. What name will show up on my credit card statement?
Depending on the site you purchased from, the name will appear as: HealthBuy.com, Revitol, Herbal Gen, Bowtrol or Provillus
7. Medical questions regarding any of our products?
If you have any medical questions regarding any of our products please consult your physician or doctor for professional advice.
8. What is the recommended dosage for this product?
Once you receive the product you will be able to read the recommended dosage on the product.
9. How can I track my order?
Once you place an order with us you will receive a tracking link in your shipping confirmation email within a few business days. Please allow up to 5 businesses for tracking status to appear in our system.
10. I ordered a Lifetime Supply Offer. How do I request a new shipment?
Please visit: http://support.healthbuy.com, log into your account and click on "Click to Ship new Supply" on the overview of your page.
11. What are your terms and conditions and Return Policy?